Refund policy

Refund & Return Policy
Effective Date: June 15, 2025

At My Custom Tip Jar, every piece is made-to-order with love and attention to detail. Because of the custom nature of our products, we do not accept returns or offer refunds — but we’ll always do our best to make things right if something’s gone wrong.

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❌ All Sales Are Final

Please note: All sales are final.
We do not accept returns, exchanges, or cancellations after an order has been placed.

Every item is custom-made based on your selected options — including names, fonts, colors, and design elements — so we are unable to resell returned items.

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🛠️ Order Issues or Damaged Items

If your item arrives damaged, incorrect, or with a production error on our end, please reach out within 7 days of delivery so we can help resolve the issue.

To be eligible for a replacement, email us at contact@mycustomtipjar.com with:

• Your order number

• A clear description of the problem

• Photos of the item and packaging

We'll review your request and, if approved, issue a replacement or store credit.

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🚫 Refunds for Shipping Delays

We are not responsible for shipping delays caused by carriers (USPS, UPS, etc.), weather conditions, or incorrect shipping addresses. We do not offer refunds for orders delayed in transit.

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✅ Eligibility for Replacements

Replacements are offered only if:

• The item arrives damaged

• The wrong item or personalization was sent

• There is a confirmed error in production

Replacements are not offered for customer errors, including typos in names or incorrect customization submitted at checkout.

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📨 Contact Us

Have a question? We're happy to help.
📧 contact@mycustomtipjar.com