Shipping policy
š¦ Processing Time
Because most of our products are custom-made, please allowĀ 3ā7 business daysĀ for order processing before shipment. Larger, complex, made to order, or customized items could take up to 6 weeks. During busy seasons or sales, processing times may be slightly longer.
Youāll receive an email confirmation with tracking info as soon as your order is on its way!
š Shipping Rates & Delivery Times
We offerĀ flat-rate shippingĀ on all U.S. orders. Shipping options and costs are calculated at checkout based on your location and selected shipping speed.
Estimated delivery times (after processing):
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Standard Shipping:Ā 3ā7 business days
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Priority Shipping:Ā 1ā3 business days
Please note: These are estimates and may vary depending on the carrier.
š International Shipping
We currentlyĀ do not offer international shipping. We hope to expand in the futureāstay tuned!
š® Lost or Delayed Packages
Once a package is in the hands of the shipping carrier, we are not responsible for delays, lost, or stolen packages. If your package seems lost, please reach out to the shipping provider first with your tracking number.
Need help? Weāre happy to assistāemail us atĀ contact@mycustomtipjar.comĀ and weāll do our best to support you.
š« Incorrect Shipping Address
Please double-check your shipping info before placing your order. We are not responsible for packages delivered to the wrong address due to customer error.
If you realize you've made a mistake, contact usĀ ASAPĀ atĀ contact@mycustomtipjar.com. If your order hasnāt shipped yet, weāll try our best to fix it!
š„ Damaged or Incorrect Orders
If your item arrives damaged or if thereās an issue with your order, please email us withinĀ 7 daysĀ of receiving it. Include photos of the item and packaging, and weāll make it right!
š Order Status & Tracking
As soon as your order ships, youāll receive an email with a tracking number. If you havenāt received your tracking email after 7 business days, feel free to reach out to us.
Questions?
Weāre here to help!
š§Ā contact@mycustomtipjar.com